Refund & Return Policy

At Dogshood, we are committed to providing high-quality pet products and ensuring a satisfying shopping experience. We understand that sometimes a purchase may not meet your expectations, and we strive to make our return and refund process fair, transparent, and straightforward.

By purchasing from https://dogshood.live, you acknowledge the terms outlined in this policy, subject to applicable consumer protection laws.

1. Our 90-Day Money-Back Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may request a return within 90 days of the confirmed delivery date.

Our satisfaction guarantee covers:

• Products that do not meet your expectations.

• Quality or manufacturing concerns.

• Incorrect sizes or product variations.

• Damaged or defective items.

• Other product-related concerns.

To initiate a return, please contact support@dogshood.com with your order number and a description of your request.

Our customer support team will review your request and provide the necessary return instructions.

2. Returns and Eligibility

To request a return, customers must contact our support team within 90 days of delivery.

Return Guidelines:

• Returns must be initiated within the 90-day guarantee period.

• Customers should contact Dogshood before sending any products back.

• Items must be returned according to the instructions provided by our support team.

• Returns sent to unauthorized addresses may experience processing delays.

• Customers should retain their return shipping receipt and tracking information.

Once your return is received and reviewed, we will process your eligible refund.

Return shipping costs, where applicable, will be communicated during the return authorization process. Defective or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you purchased, please notify us as soon as possible.

Send an email to support@dogshood.com including:

• Your order number.

• A description of the issue.

• Clear photographs or videos of the product, if available.

• Photographs of the packaging if the item was damaged during delivery.

After reviewing your request, we may offer a replacement, repair, or refund depending on the circumstances.

Customers will not be responsible for additional return shipping charges for confirmed defective or incorrectly supplied products where required by law.

4. Lifetime Warranty (Fair Use)

Dogshood stands behind the quality and durability of its harnesses with a Lifetime Warranty (Fair Use).

This warranty covers manufacturing defects in materials and workmanship under normal intended use.

Warranty Coverage:

• Manufacturing defects.

• Faulty stitching or construction.

• Defective components resulting from manufacturing issues.

Damage resulting from accidents, misuse, improper maintenance, or normal wear and tear is not automatically covered under the manufacturing-defect warranty.

However, we review warranty claims individually and may offer a replacement, repair, or alternative solution where appropriate.

To submit a warranty claim, contact support@dogshood.com with your order information and supporting photographs.

This warranty does not affect your statutory consumer rights.

5. Order Cancellations and Changes

We begin preparing orders promptly to ensure efficient processing and delivery.

Before Shipment: Customers may request an order cancellation or modification by contacting us immediately after placing an order. We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed once processing has begun.

After Shipment: Once an order has been dispatched, cancellation or address modification may no longer be possible.

Customers who wish to return a delivered product may follow our 90-Day Money-Back Guarantee.

For personalized products, please carefully verify all customization details before completing checkout.

If an order is produced using incorrect information supplied by the customer, the matter will be reviewed individually under our return policy and applicable consumer protection laws.

6. Refund Processing

Once we receive and assess an eligible return, we will notify you regarding your refund status.

Approved Refunds:

• Refunds are issued to the original payment method unless otherwise agreed or legally required.

• Processing times depend on the payment provider and financial institution.

• Customers will receive confirmation when their refund has been initiated.

If your refund has been approved but has not appeared in your account, please contact your bank or payment provider.

If you require further assistance, contact support@dogshood.com.

7. Incorrect Shipping Addresses

Customers are responsible for entering complete and accurate shipping information during checkout.

If you notice an incorrect address, please contact us immediately so we can attempt to correct it before dispatch.

Once a package has been shipped, address changes cannot be guaranteed.

If an order is delivered to an incorrect address provided by the customer, refund or replacement eligibility will be assessed based on the circumstances, available shipping information, and applicable law.

Additional shipping fees may apply to replacement shipments caused by customer-provided address errors.

8. Lost, Missing, or Undelivered Packages

If your package has not arrived within the estimated delivery period, please contact our customer support team.

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

1. Verifying the shipping address in your order confirmation.

2. Checking your mailbox, entrance, and surrounding delivery areas.

3. Asking household members or neighbors whether they received the package.

4. Contacting the shipping carrier for delivery details.

5. Contacting Dogshood for further assistance.

Carrier tracking information and delivery confirmations may be used as supporting evidence when investigating delivery-related claims.

All missing-package claims will be reviewed based on available shipping records and applicable consumer protection requirements.

9. Exchanges and Replacements

If you need a different size, product variation, or replacement, please contact our support team.

Exchange requests are reviewed according to product availability and the circumstances of the original purchase.

For eligible exchanges, our team will provide instructions regarding product returns, replacement shipping, and any applicable charges.

Products received damaged, defective, or incorrectly supplied will be handled in accordance with our warranty terms and applicable consumer rights.

10. Payment Disputes and Chargebacks

We encourage customers to contact Dogshood Customer Support before initiating a payment dispute.

Our team is committed to investigating concerns related to product quality, delivery, returns, and refunds.

If a payment dispute is opened, Dogshood may provide relevant order records, payment confirmations, shipment tracking, delivery documentation, and customer communications to the payment provider.

Each dispute will be evaluated under the applicable payment network rules and consumer protection laws.

Nothing in this policy limits a customer's legal right to dispute an unauthorized or otherwise validly disputed transaction.

11. Contact Information

For questions about refunds, returns, replacements, or warranty claims, please contact:

Dogshood

Website: https://dogshood.live

Email: support@dogshood.com

Our customer support team is committed to resolving inquiries fairly and providing a positive shopping experience.